Lean for Service
Streamline support systems, automate repetitive tasks, and deliver an exceptional customer experience.
With customer expectations higher than ever, every interaction matters, but outdated systems, disconnected processes, and manual tasks create unnecessary roadblocks. The result?
- Customers wait longer than they should, leading to frustration and lost loyalty.
- Service professionals are stretched thin, constantly managing multiple demands without streamlined workflows.
- Inefficiencies slow down response times, making it harder to deliver a seamless experience.
Kanso Lean for Service is here to help.
Accredited training that delivers real ROI.
Earn a Lean Six Sigma credential that carries weight wherever your career takes you.
Our fully accredited Lean online courses align with top industry standards, ensuring your expertise is recognised by employers, clients, and colleagues worldwide. Expect tangible improvements in your everyday work, backed by a qualification that truly sets you apart.
All Kanso Lean training online courses:
- Are accredited by the University of Limerick
- Recognised by the National Framework of Qualification (NFQ)
- Provide CPD points for ongoing professional development
Who it’s for:
Kanso has redefined Lean, bringing it from factory floors and assembly lines to the world of Service, helping those in this sector improve the way they work.
Our training supports:
- Customer Service Representatives optimise support processes, reduce time spent on manual data entry, and dedicate more energy to providing timely, effective assistance and building strong customer relationships.
- Hospitality Managers & Front Desk Staff coordinate reservations, check-ins, and guest services more efficiently while cutting down on manual tasks to enhance the overall guest experience.
- Retail Managers & Store Associates manage inventory, scheduling, and customer interactions seamlessly, reducing administrative burdens and improving in-store efficiency.
- Call Centre Agents simplify call-handling workflows, automate repetitive tasks, and spend more time resolving complex customer issues, ultimately improving service quality.
What to expect:
Course details:
- Duration: 14 weeks
- Previous experience needed? No
- Delivery method: Online, self-directed training with a blend of videos, text, interactive, and case studies.
Continuous Assessment:
- Four assignments based on case study analysis, self-evaluation, independent research, and Lean application in your organisation.
Certification:
- NFQ Level 8 – University of Limerick
- CPD Certification
- Training aligned with industry-standard Lean Green Belt level
Course Fee:
- €2,495 (VAT exempt, includes UL registration fees)
Click below to secure your spot and complete your registration. If you’d like to discuss payment options, fill out our contact form, and we’ll be happy to assist you.
Takeaways:
- The course uses real-world Service examples, case studies, and scenarios, making the tools and techniques directly applicable to your work environment.
- You’ll also receive a suite of downloadable digital tools with step-by-step instructions to apply them individually or in combination to solve different problems.
You’ll learn and apply a range of Lean tools and techniques, including the following and more:
- The 8 Wastes / Value-Added vs. Non-Value-Added Activities
- Process Mapping (Detailed, VSM, SIPOC)
- Root Cause Analysis (Fishbone Diagram, 5 Why’s, Deep Dive Analysis)
- 5S and Workplace Organisation
- Standard Work, Pull Systems, and Kanban
- Kaizen and Continuous Improvement
- Poka-Yoke (Error Proofing) and Control Planning
Course content:
This Lean training course is designed to break Lean down into three key areas:
Lean Culture and Mindset – Learn to pause, question existing processes, and foster a culture of continuous, incremental improvement in daily work.
Lean Tools and Techniques – Explore a variety of Lean tools, particularly those relevant to Service. Understand their purpose, how and when to apply them, and how they drive efficiency and improvement.
Lean Problem-Solving – Gain practical knowledge of the DMAIC methodology (Define, Measure, Analyse, Improve, Control) to manage complex or deep-rooted process improvement projects.
How it works:
Fully online, self-paced training, designed for busy Service professionals.
Step 1: Enroll & get instant access
- Register & pay online to gain immediate access to the full Lean for Service training course, support and resources.
Step 2: Learn at your own pace
- Flexible, self-paced learning—log in anytime, from anywhere.
- A blend of engaging video, text and audio lessons with real-world Service examples.
- Downloadable resources, including templates, checklists, and implementation guides.
Step 3: Apply Lean & get certified
- Complete your course materials and assessments and earn your UL & CPD-accredited Lean Six Sigma certification.
- Put your learning into action, applying a new Lean mindset and approach to your work.
I was lucky enough to have Stacy as my Lean Black Belt lecturer for my MSc in Strategic Quality Management. She is incredibly responsive, consistently offering clear and timely support. Her practical, realistic approach made the content both accessible and immediately applicable to my day-to-day role.
Roni Borri
Group Director of Learning and Development – Org Group
FAQs
What if I have a question during training?
Throughout the course, you’ll have access to expert support to answer questions and help you apply what you learn.
What makes this course different from other Lean training programmes?
Unlike generic Lean Six Sigma courses, this programme is tailored specifically for Service professionals like you. It focuses on the unique challenges of the industry, with examples, case studies, and exercises relevant to your reality. Plus, it’s accredited by the University of Limerick, ensuring recognised certification that holds weight across the sector.
What kind of support will I receive after completing the course?
You’ll have access to our online training for up to a year, along with a suite of downloadable tools to keep using Lean in your daily work.
Unsure which course is right for you?
We’re here to help!
Fill out our contact form, and we’ll get back to you ASAP.